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Introduction to DMI Finance
At DMI Finance, your satisfaction is our priority. We’re here to assist you in your loan journey.
You will find all important information you need regarding your loan with DMI Finance. Check our informative videos below:
A Housing Loan from DMI is for the purchase of a new home. It can be either from a builder or a previous owner.
A Loan Against Property (LAP) from DMI is a loan against a home that you already own and are not in the process of purchasing. DMI helps you unlock some of the money tied up in your home by taking the property as collateral.
A Personal Loan from DMI is an unsecured loan that provides you with money to spend on whatever you need, repaid in EMIs over the life of the loan. For instance, a Personal Loan for ₹1 Lakh repaid over 24 months. You get the money today to spend on, say, a wedding, and then you pay us back in 24 EMIs.
A Consumption Loan from DMI is for when you want to buy something today but need a loan to complete the purchase. DMI pays the loan amount to the merchant from whom you are buying, and you repay DMI in monthly EMIs. For instance, if you want to buy a smartphone for ₹40,000 but need to borrow ₹30,000 for 6 months to make the purchase, DMI would pay the seller ₹30,000, you would pay the seller ₹10,000, and then you would repay DMI over 6 months. Consumption Loans range from 3 to 12 months.
GST is a destination-based tax on the consumption of goods and services. It is proposed to be levied at all stages on taxable goods and services, with credit of taxes paid available as a setoff to customers. In a nutshell, only value addition will be taxed, and the burden of tax is borne by the final consumer.
A credit score is a three-digit number that ranges between 300 and 900. It is calculated based on your credit behaviour and history, such as timely EMI payments and maintaining a sufficient account balance before the due date.
A healthy credit score can be maintained/improved by:
• Making timely EMI payments and credit card payments.
• You should not have any pending loan/ credit card payments.
It is generally advisable to have a Credit/Bureau score of 750 or above to qualify for a personal loan.
• A score of 750 or above is considered to be good to qualify for a personal loan.
• A score of 550-750 is considered to be a fair credit score and may get charged lightly higher interest rate on loans.
• A score between 300-550 may not get approved for credit at all.
• A score of -1(Minus One) indicates no credit history or activity in last few years.
• A score of 0 (Zero) indicates that your credit history is available only up to a period of 6 months.
A score of -1(Minus One) indicates no credit history or activity in last few years.
A score of 0 (Zero) indicates that your credit history is available only up to a period of 6 months.
After closure of the loan, the credit records will get updated by the 25th of next month. In case of any discrepancy, please write to us at customercare@dmifinance.in.
You can contact us through our various service channels.
Write to us at customercare@dmifinance.in mentioning your Loan account number or registered mobile number.
Login to our customer portal to access loan details and raise a request.
When you avail a loan from DMI sourcing partners/loan aggregators, your credit bureau will reflect a loan from DMI Finance. However, if you have not availed any loan, you can write to us at customercare@dmifinance.in with a description of your issue and with your CIBIL/Credit report attached.
It takes approximately 45 to 60 days for the records to update in the credit bureau database.
Please note, if your report is not updated within 60 days, kindly write to us at customercare@dmifinance.in. mentioning the issue along with the copy of your latest credit report and a screenshot of the report where it shows as active.
For instant information, log on to our customer portal using https://portal.dmifinance.in or alternatively you can use Hello DMI.
View your next EMI date and other loan details by following the steps below: Log in to Customer Portal > Dashboard > Click “view” > Select “Payment Summary”.
We do not have an option to change EMI due date. The EMI due date is as mentioned on the welcome letter.
A late payment penalty is charged when the borrower fails to make the EMI payment by the due date.
This may happen when you have an auto-debit facility active on your loan and have also made payment of your loan through an alternate mode. Please do not worry, the extra debited EMI will be adjusted with the subsequent month’s EMI. In case, this was your last EMI, please write to us mentioning your concern and sharing the payment receipt to customercare@dmifinance.in. We will investigate the issue and arrange for a refund of the amount within 5-7 working days.
There are major consequences for defaulting on a personal loan:
1. Your credit score is affected – a low credit score makes it hard for you to get any form of credit in the future.
2. Your financial burden grows – late fees, penalties, other costs, etc. add up making the value of the product much higher than what you owe.
3. Future credit/Loans- Your loan/credit card applications may be turned down or rejected due to defaults and/or low credit scores.
DMI recommends automating your payments and keeping a sufficient balance in your bank account. To know more, please click here
DMI may collect a bounce charge in case the EMI presented bounces. There may be a separate bounce charge levied by your bank basis your account category. While it may reflect that these charges are debited towards DMI Finance, however, it is a fee collected by your bank as a penalty.
These are the request that comes to us:
• EMI Related: 3 working days
• Bureau Related: 7-10 working days
• NOC/Welcome letter/SOA related: 1 working day
You can download your statement of account by click “view” > select “Payment Summary” > select “Download Statement”.
You can get your welcome letter cum repayment schedule in the portal by clicking on “Welcome letter”.
There are 3 major reasons for your phone financed by DMI Finance to be locked.
1. SIM replacement – When you replace your SIM the phone gets locked, however, it will automatically unlock after 4 hours of the SIM replacement.
2. Overdue payment – Please make your overdue EMI payment using the Samsung Finance+ app to unlock your phone instantly.
3. No internet connection for a long duration – Please keep your phone connected to the internet. In case the issue persists, please call us at our customer care helpline number – 080 64807777.