Download DMI Finance App! Click here
It takes 3 working days for us to update your payment in your records and for it to get reflected at your end. If in case its already been more than 3 working days and it has not got updated – please follow the steps below:
Log on to the customer our portal > Service ticket request > Payment made but not updated and share us the required payment details.
You can make an online payment by logging int o the portal or our chatbot – HelloDMI. Alternatively, in some cases, we also send a payment link on your email id for making the payment. You can also get in touch with your primary loan partner for making the payment.
You can make online advance EMI payment by logging onto our Customer Portal and Chatbot HelloDMI in case you are not registered for auto-debit facility. Please do not make any advance payment if your NACH is successfully registered with us, the payment will be debited automatically on the due date, in some cases within 3 days from the due date.
Dear Sir/Ma’am, your payment may take up to 24 hours to reflect in your DMI Finance records. If your payment is made through auto-debit (NACH), it may take up to 72 hours to update.
Dear Sir/Ma’am, your EMI due date is the 5th of every month.
Dear Sir/Ma’am, we regret to inform you that changing the EMI due date is not possible. Kindly ensure your account has sufficient balance for a timely EMI deduction.
Dear Sir/Ma’am, late payment fees and other charges are specified in your loan agreement. Any changes to these charges will be communicated to you via SMS or WhatsApp. Kindly refer to your loan agreement for exact details.
Dear Sir/Ma’am, EMI auto-debit cannot be cancelled while your loan is active. However, you can modify your bank account for EMI deductions by sending an email to customercare@dmifinance.in with the following details:
A service fee of INR 590 is applicable. We will share a payment link for the same.
Missing your EMI payment may result in:
Dear Sir/Ma’am, bounce charges apply if:
Note: Your bank may also levy additional penalties.
Dear Sir/Ma’am, this may occur if auto-debit is active and a manual payment was made just before the scheduled deduction.
These are the request that comes to us:
You can download your statement of account by click “view” > select “Payment Summary” > select “Download Statement”.
You can get your welcome letter cum repayment schedule in the portal by clicking on “Welcome letter”.
There are 3 major reasons for your phone financed by DMI Finance to be locked.
We currently do not provide loans directly to customers. However, we are working hard to make that happen. We will notify you as soon as that happens.
We currently offer loans to some selected Customers only, if the loan offer is available on your profile it will reflect on portal under “Offers” section.
Once you have completely paid all your EMIs, you can download your completion letter (NOC) in our customer portal at https://portal.dmifinance.in/. Download this by using the following steps:
Login to Customer Portal > Select View > No Dues Certificate. You can also request the same on our chatbot- HelloDMI. You can also request for the NOC from our customer care
email id: customercare@dmifinance.in
It takes us 3 days to generate an NOC. You can download your NOC after 3 days of foreclosing your loan. In case you are not able to download it after 3 days, write to us on customercare@dmifinance.in.
To view and download your NDC post loan closure login to:
Customer Portal > Select “View” > No Dues Certificate.
You can also request the same on our chatbot- HelloDMI and you can also write us at customercare@dmifinance.in.
For instant information, log on to our customer portal at https://portal.dmifinance.in, or alternatively, you can use Hello DMI.
A Credit score is a three-digit number that ranges between 300-900. It is calculated based on your credit behaviour & credit history. For example, timely EMI payments, keeping sufficient account balance before the due date etc.
A healthy credit score can be maintained/improved by:
It is generally advisable to have a Credit/Bureau score of 750 or above to qualify for a personal loan.
A score of -1(Minus One) indicates no credit history or activity in last few years.
A score of 0 (Zero) indicates that your credit history is available only up to a period of 6 months.
After closure of the loan, the credit records will get updated by the 25th of next month. In case of any discrepancy, please write to us at customercare@dmifinance.in.
You can contact us through our various service channels. Write to us at customercare@dmifinance.in mentioning your Loan account number or registered mobile number.- Login to our customer portal to access loan details and raise a request.
When you avail a loan from DMI sourcing partners/loan aggregators, your credit bureau will reflect a loan from DMI Finance. However, if you have not availed any loan, you can write to us at customercare@dmifinance.in with a description of your issue and with your CIBIL/Credit report attached.
It takes approximately 45 to 60 days for the records to update in the credit bureau database.
Please note, if your report is not updated within 60 days, kindly write to us at customercare@dmifinance.in. mentioning the issue along with the copy of your latest credit report and a screenshot of the report where it shows as active.
Yes, you can preclose/foreclose your loan as per your agreement with DMI Finance Pvt Ltd. You will also be charged a fee to preclose/foreclose your loan as per the agreement.
You can get your preclosure letter by writing to our customer service team at customercare@dmifinance.in.
No, foreclosing your loan will have no impact on your credit/bureau record (Bureau/Experian et c). Once the loan is foreclosed, the same will be reported to bureau/ credit record (Bureau/Experian etc.) as “Closed”.
A Housing Loan from DMI is for the purchase of a new home. It can be either from a builder or from a previous owner.
A Loan Against Property, or LAP, from DMI, is a loan against a home that you already own and are not in the process of purchasing. DMI helps you to take some of your money that is locked up in a home by taking the property as collateral.
A Personal Loan from DMI is an unsecured loan where we give you the money to spend on whatever you need and you repay us in EMI over the life of the loan. For instance, a Personal Loan for ₹1 Lakh repaid over 24 months. You get the money today to spend on, say, a wedding, and then you pay us back in 24 EMIs.
A Consumption Loan from DMI is one where you want to buy something today but need a loan to complete the purchase. Here DMI pays the loan amount to the merchant from whom you are buying and you repay DMI in monthly EMIs. For instance, you want to buy a smartphone for ₹40k but need to borrow ₹30k for 6 months to make the purchase. DMI would pay the seller ₹30k, you would pay the seller ₹10k and then you would repay DMI over 6 months. Consumption Loans range from 3 months to 12 months.
GST is a destination based tax on consumption of goods and services. It is proposed to be levied at all stages on taxable goods and services, credit of taxes paid would be available as setoff to customers. In a nutshell, only value addition will be taxed and burden of tax is to be borne by the final consumer.
