Frequently Asked Questions

For instant information, log on to our customer portal using or alternatively you can use Hello DMI.

A Credit score is a three-digit number that ranges between 300-900. It is calculated based on your credit behaviour & credit history. For example, timely EMI payments, keeping sufficient account balance before the due date etc.

A healthy credit score can be maintained/improved by:

• Making timely EMI payments and credit card payments.

• You should not have any pending loan/ credit card payments.

It is generally advisable to have a Credit/Bureau score of 750 or above to qualify for a personal loan.

• A score of 750 or above is considered to be good to qualify for a personal loan.

• A score of 550-750 is considered to be a fair credit score and may get charged lightly higher interest rate on loans.

• A score between 300-550 may not get approved for credit at all.

• A score of -1(Minus One) indicates no credit history or activity in last few years.

• A score of 0 (Zero) indicates that your credit history is available only up to a period of 6 months.

A score of -1(Minus One) indicates no credit history or activity in last few years.

A score of 0 (Zero) indicates that your credit history is available only up to a period of 6 months.

After closure of the loan, the credit records will get updated by the 25th of next month. In case of any discrepancy, please write to us at

You can contact us through our various service channels. Write to us at mentioning your Loan account number or registered mobile number.- Login to our customer portal to access loan details and raise a request.

When you avail a loan from DMI sourcing partners/loan aggregators, your credit bureau will reflect a loan from DMI Finance. However, if you have not availed any loan, you can write to us at with a description of your issue and with your CIBIL/Credit report attached.

It takes approximately 45 to 60 days for the records to update in the credit bureau database.

Please note, if your report is not updated within 60 days, kindly write to us at mentioning the issue along with the copy of your latest credit report and a screenshot of the report where it shows as active.

These are the request that comes to us:

• EMI Related: 3 working days

• Bureau Related: 7-10 working days

• NOC/Welcome letter/SOA related: 1 working day

You can download your statement of account by click “view” > select “Payment Summary” > select “Download Statement”.

You can get your welcome letter cum repayment schedule in the portal by clicking on “Welcome letter”.

There are 3 major reasons for your phone financed by DMI Finance to be locked.

1. SIM replacement - When you replace your SIM the phone gets locked, however, it will automatically unlock after 4 hours of the SIM replacement.

2. Overdue payment - Please make your overdue EMI payment using the Samsung Finance+ app to unlock your phone instantly.

We currently do not provide loans directly to customers. However, we are working hard to make that happen. We will notify you as soon as that happens.

We currently offer loans to some selected Customers only, if the loan offer is available on your profile it will reflect on portal under “Offers” section.

Once you have completely paid all your EMIs, you can download your completion letter (NOC) in our customer portal at Download this by using the following steps:

Login to Customer Portal > Select View > No Dues Certificate. You can also request the same on our chatbot- HelloDMI. You can also request for the NOC from our customer care

It takes us 3 days to generate an NOC. You can download your NOC after 3 days of foreclosing your loan. In case you are not able to download it after 3 days, write to us on .

To view and download your NDC post loan closure login to:

Customer Portal > Select “View” > No Dues Certificate.

It takes 3 working days for us to update your payment in your records and for it to get reflected at your end. If in case its already been more than 3 working days and it has not got updated - please follow the steps below:

Log on to the customer our portal > Service ticket request > Payment made but not updated and share us the required payment details.

• If you are registered for auto-debit (NACH), EMI payment can be auto-debited from your account on the payment due date.

• If you are not registered for auto-debit (NACH), you can get registered by using Customer Portal.

• If you are not registered for auto-debit (NACH) and want to make manual payments, please use the links sent via SMS/email.

You can make an online payment by logging int o the portal or our chatbot - HelloDMI. Alternatively, in some cases, we also send a payment link on your email id for making the payment. You can also get in touch with your primary loan partner for making the payment.

You can make online advance EMI payment by logging onto our Customer Portal and Chatbot HelloDMI in case you are not registered for auto-debit facility. Please do not make any advance payment if your NACH is successfully registered with us, the payment will be debited automatically on the due date, in some cases within 3 days from the due date.

Yes, you can preclose/foreclose your loan as per your agreement with DMI Finance Pvt Ltd. You will also be charged a fee to preclose/foreclose your loan as per the agreement.

No, foreclosing your loan will have no impact on your credit/bureau record (Bureau/Experian et c). Once the loan is foreclosed, the same will be reported to bureau/ credit record (Bureau/Experian et c.) as "Closed".

We offer Personal & Consumption loans through our channel partners.

A Loan Against Property, or LAP, from DMI, is a loan against a home that you already own and are not in the process of purchasing. DMI helps you to take some of your money that is locked up in a home by taking the property as collateral.

A Personal Loan from DMI is an unsecured loan where we give you the money to spend on whatever you need and you repay us in EMI over the life of the loan. For instance, a Personal Loan for ₹1 Lakh repaid over 24 months. You get the money today to spend on, say, a wedding, and then you pay us back in 24 EMIs.

A Consumption Loan from DMI is one where you want to buy something today but need a loan to complete the purchase. Here DMI pays the loan amount to the merchant from whom you are buying and you repay DMI in monthly EMIs. For instance, you want to buy a smartphone for ₹40k but need to borrow ₹30k for 6 months to make the purchase. DMI would pay the seller ₹30k, you would pay the seller ₹10k and then you would repay DMI over 6 months. Consumption Loans range from 3 months to 12 months.

GST is a destination based tax on consumption of goods and services. It is proposed to be levied at all stages on taxable goods and services, credit of taxes paid would be available as setoff to customers. In a nutshell, only value addition will be taxed and burden of tax is to be borne by the final consumer.

This is to notify the public that some unscrupulous persons/groups may impersonate employees/representatives/agents of DMI Finance Private Limited (and its associated and group companies) ('DMI') and may have cheated some people. Please contact us if anyone using the DMI name acts suspiciously - for example, asks you to deposit money in the personal account of any individual or asks for a deposit of an advance EMI prior to a loan disbursal. Furthermore, it is highlighted that the entire website content of DMI is exclusively available on this website and any such resemblance of content over other websites or online platforms does not pertain to DMI's domain in any manner whatsoever. DMI's or its management or employees, disclaim any and all such liabilities and responsibilities for the transaction(s) that you have already or may enter into with another website or platform on the basis of DMI's content/credentials.